Provide complete technical assistance to all the computers on your network without ever leaving your desk. Apple Remote Desktop gives you screen-sharing and text-messaging capabilities, along with a wide range of powerful remote assistance tools.

If the remote Mac is connected to an AirPort Express, or use a Time Capsule, or if there's an Apple TV on the network, then it can go into sleep mode and will be woken on demand when you connect. If your remote work starts on a patio hammock somewhere in east Asia, you should note that Apple iOS devices, such as an iPhone or iPad, can be used to control a Mac remotely, much like a mouse can control a desktop or laptop. Apps that make this possible work on VNC.

Thanks to screen sharing, you can observe 1, 10, even 50 screens in action simultaneously, allowing you to closely monitor your network. And that’s your entire network — not just Mac computers. You can also view and control the screens of any Virtual Network Computing (VNC)-enabled computer, including Windows, Linux, and UNIX. When a user needs assistance, you take control of any individual screen and view the remote desktop in full-screen mode.

Remote Drag and Drop

If the situation requires more than just a demonstration, you can easily transfer files and folders between your computer and a user’s computer by a simple drag and drop (or copy and paste). With pinpoint accuracy, you can graphically copy files to a particular location in the Finder, or directly into any application or document window on the remote computer.

System status indicators

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System status indicators are perfect for a quick check on all your systems. A summary view gives you insight into the overall health of a system. Detailed views give color-coded status of CPU, disk, and memory usage. Color indicators change from green to yellow to red when usage levels reach a defined threshold.

Curtain Mode

What if you’re doing some fine-tuning but would prefer to keep the work hidden from the outside world? Turn on Curtain Mode and the local user’s view of the desktop is hidden. You can still view and have full control of the remote system’s desktop, but no one else will be able to see what’s happening. This feature is perfect for those managing systems that have public displays, such as in museums or kiosks.

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Apple Remote Desktop also lets you send text messages to an individual or to all your clients. So those “mandatory upgrade” announcements will always be seen. And if your clients ever need your attention, they can do the same. For more detailed messages, initiate a private real-time,one-to-one text chat. You can be sure your clients will always get your message.